Online Safety Act & Ofcom Compliance
Platforms operating in the UK must now demonstrate compliance with the Online Safety Act and Ofcom’s regulatory framework. The challenge is no longer understanding the legislation, but implementing systems that meet regulatory expectations in practice.
Ofcom’s illegal harms duties are already in force. Services are required to assess risk, implement safety measures, maintain records, and demonstrate how their systems protect users.
We support organisations to translate these requirements into operational systems that hold under real conditions.
What Ofcom requires
(and where platforms struggle)
Ofcom’s framework requires platforms to assess risk, implement safety measures, and demonstrate how systems operate in practice, not just in policy.
Most organisations struggle not with understanding the regulation, but with ensuring their systems behave consistently under real conditions.
Ofcom now has the power to investigate services, require evidence, and impose significant penalties where systems fail to meet these standards.
What we assess
Moderation workflows against Ofcom expectations.
Risk identification and reporting.
Escalation and incident handling processes.
Governance structure and decision ownership.
Evidence, auditability, and record-keeping.
What this looks like
Mapping illegal content risk.
Identifying control and process gaps.
Aligning moderation to Ofcom standards.
Testing consistency under pressure.
Ensuring decisions are defensible.
